We understand that not all account owners are the ones handling the management of their website. Mostly for companies, there are web designers and webmasters designated by the account owners. However, for our client's security, we will only entertain certain requests if the request are from the account owners such as:
1. Change of primary email address
2. Resetting of billing and account passwords
3. Requesting for domain authorization key
4. Billing transactions
Further, we reserve the right to verify the said request by either calling the listed phone number, requesting for a letter using official company letter head or similar methods.
Please take note that we recognize the person or entity registered in our billing system as the account owner unless otherwise proven by an official document such as a business registration if and when the account was registered under a company name.