WELCOME TO 1PESOHOSTING.COM
CUSTOMERS

FAQS

01

We offer a 30 Day Money Back Guarantee which is applicable for first-time accounts. Only first-time accounts are eligible for a refund. Refunds only apply to the money back guarantee. There are no refunds on domain name registrations, service addons such as WHMCS etc, software licenses, administrative fees, support or install fees. Account renewals and recurring payments after the money back guarantee are non-refundable. We will not refund accounts that do not cancel before their next due date. Meaning, while canceling, your last payment made prior to canceling will not be refunded. Client may request a cancellation date that matches the service end date.

Also there is no money back guarantee for dedicated servers. They are expensive to purchase, setup and maintain, so we aren’t able to offer a money back guarantee unfortunately.

02

If you are receiving an error similar to “Domain mydomain.com has exceeded the max emails per hour allowed. Message discarded.” in an email bounceback message, this means that you have a limit defined that only allows you to send a limited amount of emails per hour within your account.

 

If these are emails that are sent out as part of a standard mailing list, you have a few options available to you.

Most email clients that are made for mailing such as PHPList have an option to rare-limit the amount of hourly emails that are sent out. For example, if you are sending out 500 emails in a list, you can set it to send out 200 for the first 2 hours, and then 100 for the third which will allow you to send out all of your emails, and still have some space each hour to send any normal communications.

Another option would be to request an hourly email exemption request. This will allow you to raise the hourly email to something that better suits your needs. If you are on a VPS or dedicated server, we do not impose any specific limits so if there is one on your specific cPanel account, our support department can set it to unlimited for you if you would like to.

If you are getting this message when you have not sent a large amount of emails, especially if you are getting bounceback messages that reference email addresses that you did not send to, you will want to speak with our support department as soon as possible to ensure that your account has not been compromised.

03

We accept Credit Cards, PayPal and Bank Deposit.

For payments using Credit Card or Paypal:
1. Login to the billing system at www.1pesohosting.com/billing
2. Use the email you used during signup
3. Upon login, scroll down to outstanding invoices on the left and click the invoice number you wish to pay
4. Click the button with the Paypal logo and click Pay Invoice (take note you will be leaving our billing system and sent to the paypal website)
5. If you do not have a Paypal account and only wish to pay via credit card, select “Don’t have a Paypal account”

For offline payments via bank deposits
Bank Name : Banco de Oro
Account Name : One Php Technology, Inc.
Account Type : Savings
Account Number : 000-281-151-458
Branch of Account: SM Megamall B
Note: To locate a branch nearest you, please visit the following URL: https://www.bancodeoro.com.ph/branches-atms-locator

Note: Please scan and email your teller validated deposit slip (with your domain name of invoice number) to [email protected] or [email protected] so that we can provision your account.

For new accounts, you will be emailed instructions on administering your account and support procedures once the account has been created.

If you ordered a domain name together with your hosting account, please note that we cannot guarantee the domain’s availability if payment is not made immediately.

If you require an Original Receipt, you can request for it to be mailed via a courier service (charged to customer’s account) or pick it up from our office.

We greatly appreciate your efforts to ensure that payment is received in a timely matter.

04

The number of websites you can host with one account depends on the hosting plan you select. For Linux Plan 250, it can host 2 websites account. For Linux Plan 500, you can have up to 3 websites.

05

Yes, each web hosting package must be associated with domain name. Without a domain name, there is no way to access or lead to the information stored on your web hosting account, and therefore without a domain name, web hosting cannot function. If you already have a domain name registered to other provider but would like to use our web hosting, you can either transfer your domain or update nameserver.

06

Account will be ready within 24-48 hours. Domain propagation usually takes within 24-48 hrs to fully start working.

07
Follow these best practices to avoid having your email tagged as spam, and to ensure that the email addresses in your list are legitimate.
  • Ensure that your mailing list does not contain older email addresses of users who do not want to receive your promotional or marketing email. Send confirmation emails to determine who should remain on your list, and who to remove.
  • Do not accept email addresses from third party marketers, unless you can be assured that the email addresses are legitimate, and that your subscribers want to receive your promotional or marketing email.
  • If a subscriber no longer wants to receive your emails, provide a method by which a subscriber can opt out. Promptly remove from your list any email addresses obtained from opt-out requests.
  • Promptly remove from your list any email addresses that bounce back to you. Bouncebacks indicates that the recipient is no longer available.
  • Use a double opt-in method to sign up new subscribers. This method confirms that the subscriber requested your promotional or marketing email.
  • Remove email addresses for users who do not open your email messages.
  • Consider using a third party service to manage and update the email addresses in your mailing list.
08

For most websites, a shared hosting plan is enough. Our shared hosting plans have different sizes and limits and its best to identify what you need initially. What you will need to consider are:

1. How many email accounts and the average mailbox space each will consume
2. The size of the web files, images and other objects on your website
3. The traffic or number of visits per month as it relates to the data transfer or bandwidth allocation
4. The number of total inodes (or the total number of files and folders in your site including emails) as this is limited as well

However, some websites might require bigger resources such as more inodes or bigger control such as root access. For this, we recommend going for our Virtual Private Servers (VPS) or Dedicated servers.

Contact our sales team at [email protected] for more details.

09

You can order online thru our billing system however we have a limited number of dedicated servers that are available based on the specifications posted on the website. It is best you email our sales for confirmation of server availability before ordering.

10

There are two things that could possibly happen after purchasing a web hosting service from us:

  1. If you paid via Paypal, your web hosting account will be provisioned automatically in a few minutes. You will receive a welcome email with the details on how to access your account. If you also purchased a domain name, the domain name will be activated within 24 hours. While waiting for it. You can start using our service via a temporary domain/access provided on that email. If you are a beginner, we suggest you view this video to get yourself familiarized with our control panel.
  2. If you paid via bank deposit as instructed on the invoice, you need to send to [email protected] the scanned copy of your validated deposit slip. Once we receive the proof of payment, your account will be provisioned within 24 hours together with your domain name. A welcome email will be sent once the account is ready containing all the details of your account.

If you have registered a new domain, expect an ICANN verification email. The verification process needs to be followed otherwise failure to verify your domain ownership will result in suspension of your account.

For additional help, you can search our knowledge base or send us a ticket for support.